At Buymode.Shop, we are committed to providing you with a seamless and satisfactory shopping experience. We understand that there might be instances where you need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from Buymode.Shop
**1. Eligibility for Returns:**
You are eligible for a return if you meet the following criteria:
- You are a customer located within the UAE.
- The return request is initiated within 7 days from the date of delivery.
- The item(s) to be returned are unused, undamaged, and in their original packaging.
- The item(s) fall under our eligible return categories (see section 2).
**2. Eligible Return Categories:**
The following categories of products are eligible for return:
- Defective or damaged products.
- Incorrect items delivered.
- Items that do not match the product description.
**3. Non-Eligible Items for Return:**
The following items are not eligible for return:
- Products without their original packaging or with packaging that has been opened.
- Items that have been used or show signs of wear and tear.
- Items that have been altered, personalized, or customized.
- Products that are categorized as non-returnable on our website due to hygiene reasons (e.g., personal care items, intimate apparel, etc.).
**4. Return Process:**
To initiate a return, please follow these steps:
1. Log in to your Buymode.shop account.
2. Navigate to the "Order History" section.
3. Locate the specific order containing the item you wish to return.
4. Click on the "Return Item" button and follow the provided instructions.
5. Pack the item securely in its original packaging and include all accessories, tags, and documentation.
6. Schedule a pickup with our designated courier partner, or drop off the package at a specified location.
**5. Inspection and Approval:**
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is found eligible, we will process the return and issue a refund or replacement, as per your preference.
**6. Refund Process:**
Refunds will be processed using the original payment method within 7 business days after the returned item has been approved. Please note that it might take additional time for the refund to reflect in your account depending on your bank's processing times.
**7. Return Shipping Costs:**
Buymode.shop will cover the return shipping costs for eligible return cases such as defective or incorrect items delivered. For other eligible return categories, the return shipping costs will be borne by the customer.
**8. Contact Us:**
If you have any questions or need assistance with the return process, please feel free to contact our customer support team at info@buymode.shop
Please note that this Return Policy is subject to change without prior notice. It is recommended to review the policy before making a purchase.
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